Do I need a credit card to try Sofibia?

No. The Free plan lets you set up your workspace, share forms, and run AI analysis without entering any payment details.

Who controls the feedback you collect?

You do. Each workspace is isolated from other tenants, and we do not sell or share your feedback with third parties. You can delete individual feedback items, export them to a file for your own archive, or remove your workspace entirely at any time.

Can I use Sofibia in languages other than English?

Yes. Respondents can submit feedback in any language, and the AI normalizes sentiment, topics, and clusters across mixed-language input.

How is feedback different from a typical survey tool?

Surveys give you answers to questions you already asked. Sofibia surfaces themes, frustrations, and ideas you did not know to ask about by clustering open-ended feedback at scale.

Can I import feedback I already have?

Yes. Paid plans support JSON import, so you can bring history from spreadsheets, support tools, or app store reviews and analyze it alongside new submissions.

What happens if I outgrow my plan?

You can upgrade at any time and your historical feedback, clusters, and insights stay intact. Downgrades keep your data read-only within the new plan limits.

Understand your customersbetter than they explain themselves

Customers tell you what they think. We reveal what they really mean.

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Catch Churn Early

The system analyzes user feedback and automatically detects signals that may indicate a customer is at risk of leaving. Even when it's not stated directly, subtle signs of dissatisfaction or disengagement are flagged as churn signals.

These signals appear in your analytics alongside other feedback traits, making it easier to track churn risk and notice patterns early. This gives your team time to understand the issue and respond before users actually leave.

Reveal Hidden Insights

Within streams of customer feedback, patterns begin to form — patterns that are impossible to see by reading comments one by one.

The platform captures these signals and turns them into insights: groups of related ideas, issues, and user requests. The result is a map of themes emerging directly from real user experience, giving teams a scalable way to understand what's happening across their entire user base.

Connect Insights and Customer Sentiment to Key Events

Real changes in user loyalty don't happen by chance. Important events leave a mark, but their impact isn't always obvious.

The events feature lets you mark key moments directly on feedback and insights graphs — so you can see how specific releases, campaigns, or external events impact customer trends and sentiment.

Connect Insights and Customer Sentiment to Key Events

Collect Feedback Effortlessly

Collecting customer feedback should be as simple as sending a message. Share clean, easy-to-use forms that let users quickly leave a thought, suggestion, or concern.

Forms can be used for one-to-one conversations with specific users or shared broadly to gather input from your community — creating a steady stream of real feedback from the people using your product.

How it works

From raw feedback to actionable insight in four steps

1. Collect — share a public or personal feedback form with your users. Every response flows into a single, tenant-isolated workspace where nothing gets lost in inboxes or spreadsheets.

2. Enrich — each new piece of feedback is automatically scored for sentiment, tagged with topics, and screened for early churn signals. Your team sees structured data, not raw text.

3. Cluster — the platform groups related ideas across thousands of comments, surfacing recurring themes, usability friction, and feature requests you would otherwise miss.

4. Act — explore trends over time, pin events such as releases or campaigns onto your charts, and turn insights into decisions the whole team can rally behind.

Why feedback matters

The gap between what customers say and what they mean

Most product teams collect feedback. Few actually understand it.

The challenge is not volume — it is interpretation. A single piece of feedback can signal a usability problem, a missing feature, or a deeper dissatisfaction with the product direction. Without the right tools, these signals get lost in spreadsheets, support tickets, and monthly surveys.

Frequently asked questions

Everything you need to know before you start

Do I need a credit card to try Sofibia?

No. The Free plan lets you set up your workspace, share forms, and run AI analysis without entering any payment details.
Who controls the feedback you collect?

You do. Each workspace is isolated from other tenants, and we do not sell or share your feedback with third parties. You can delete individual feedback items, export them to a file for your own archive, or remove your workspace entirely at any time.
Can I use Sofibia in languages other than English?

Yes. Respondents can submit feedback in any language, and the AI normalizes sentiment, topics, and clusters across mixed-language input.
How is feedback different from a typical survey tool?

Surveys give you answers to questions you already asked. Sofibia surfaces themes, frustrations, and ideas you did not know to ask about by clustering open-ended feedback at scale.
Can I import feedback I already have?

Yes. Paid plans support JSON import, so you can bring history from spreadsheets, support tools, or app store reviews and analyze it alongside new submissions.
What happens if I outgrow my plan?

You can upgrade at any time and your historical feedback, clusters, and insights stay intact. Downgrades keep your data read-only within the new plan limits.

Simple, transparent pricing

Find the plan that fits your team and start collecting insights today

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