Turn scattered messages into clear, prioritized decisions — without reading every comment.
No credit card required · Free plan included
Sofibia listens to every scattered comment and hands back the one thing worth acting on.
Sofibia is an AI-powered customer analytics platform that understands the meaning behind customer feedback, not just keywords. It helps you see what truly matters to your customers: which topics are discussed most often, how they impact customer satisfaction, where churn risk is emerging, and who is ready to recommend your product to others.
Customers are sharing more feedback across more channels than ever, but teams still have the same limited time to process it. The challenge is no longer collecting feedback — it’s understanding it. When teams only skim through messages, they miss the deeper signals: the hidden intent behind individual comments and the patterns that reveal how many customers are facing the same problem.
Teams stop relying on the last message they happened to read and start seeing what truly matters to customers — and how many of them are affected. Any topic or piece of feedback can be discovered by meaning and transformed into a report. Decisions are based on real customer signals, not assumptions built from a few manually reviewed messages. And because recurring patterns in feedback can emerge over weeks or months, they are nearly impossible to detect manually. Sofibia brings those patterns to light.
As a result, you get more than a stream of comments — you get a clear picture of what matters to your customers, how significant it is, and how it changes over time. Hours once spent manually reviewing feedback are reduced to a fraction of the time, while decisions are still based on the real voice of your customers.
Four lenses on the same stream of feedback — so signal surfaces before it costs you a customer.
Spot warning signs in feedback before customers leave.
Discover insights hidden across large volumes of customer feedback.
See how releases, campaigns, and events impact your customers.
Let customers share feedback through public or personal forms.
The system analyzes user feedback and automatically detects signals that may indicate a customer is at risk of leaving. Even when it's not stated directly, subtle signs of dissatisfaction or disengagement are flagged as churn signals.
These signals appear in your analytics alongside other feedback traits, making it easier to track churn risk and notice patterns early — giving your team time to respond before users actually leave.
Within streams of customer feedback, patterns begin to form — patterns that are impossible to see by reading comments one by one.
The platform captures these signals and turns them into insights: groups of related ideas, issues, and user requests. The result is a map of themes emerging directly from real user experience.
Real changes in user loyalty don't happen by chance. Important events leave a mark, but their impact isn't always obvious.
Mark key moments directly on feedback and insight graphs — so you can see how specific releases, campaigns, or external events shape customer trends and sentiment over time.
Collecting customer feedback should be as simple as sending a message. Share clean, easy-to-use forms that let users quickly leave a thought, suggestion, or concern.
Use forms for one-to-one conversations with specific users, or share them broadly to gather input from your whole community — a steady stream of real feedback from the people using your product.
Sofibia gathers feedback wherever it already happens — forms, file imports, the API, and integrations with the systems your team runs on, which we extend to fit each customer. It all comes together in a single workspace, with nothing stranded in separate inboxes and spreadsheets.
Every feedback item is read against dozens of signals — its sentiment, the emotion beneath it, what the person is really asking for, and how much you can act on it. The signals that move decisions stand out: churn risk in a customer drifting toward the door, advocacy in someone ready to recommend you, the unmet need hiding inside a complaint, or pure venting you can safely set aside. The signal set keeps growing and can be shaped around what matters most to your business.
One idea is often spread across many separate comments, each worded differently — different words, different examples, sometimes even opposite sentiment about the same topic, where one customer praises what another criticizes. Because Sofibia reads for meaning rather than matching keywords, it brings these related comments together into a single insight, even when they share no wording in common. So instead of scattered opinions, you see the insights underneath — the recurring themes, needs, and problems many customers raise, and how widespread each one is — which tells you what to address first.
Insights and traits keep updating as new feedback arrives, so you follow them as living trends rather than a one-off snapshot: how sentiment, churn risk, and each theme rise or fall over time, with your own releases and campaigns marked on the same timeline to show what actually moved them. Search any comment by meaning to answer a specific question on demand, and export any view as a report to share. You catch problems while they're still small and decide on evidence, not on the last comment someone happened to read.
Feedback piles up faster than any team can read it — and most of what it's telling you never gets heard.
The problem was never how much customers tell you — it's what they actually mean. A single offhand comment can hide a usability snag, a missing feature, or quiet doubt about where your product is heading, and read one by one those signals scatter across inboxes, tickets, and survey exports. Sofibia reads the whole stream at once and hands back the patterns worth acting on.
Everything you need to know before you start.
No. The Free plan lets you set up your workspace, collect feedback, and run AI analysis without entering any payment details.
You do. Each workspace is isolated from other tenants, and we do not sell or share your feedback with third parties. You can delete individual feedback items, export them for your own archive, or remove your workspace entirely at any time.
Yes. Respondents can submit feedback in any language, and the AI normalizes sentiment, topics, and clusters across mixed-language input.
Surveys give you answers to questions you already asked. Sofibia surfaces themes, frustrations, and ideas you did not know to ask about by clustering open-ended feedback at scale.
Yes. Sofibia supports JSON import, so you can bring history from spreadsheets, support tools, or app store reviews and analyze it alongside new submissions.
You can upgrade at any time and your historical feedback, clusters, and insights stay intact. Downgrades keep your data read-only within the new plan limits.
Set up your workspace, collect feedback, and run AI analysis — no credit card required.